Delivery & Return
Free delivery available on order over 3 items. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
iRunShop offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
|
Product type |
Production time |
|---|---|
|
Clothing (T-shirt, hoodie, sweatshirt, tank top) |
1-3 days after place order |
|
Footwear (all of shoes, sneaker) |
3-5 days after place order |
Shipping time
|
Region |
Carrier |
Delivery Timescale |
|---|---|---|
|
US |
USPS |
Arrive 4-7 days after despatch |
|
UK |
RoyalMail |
Arrive 6-10 days after despatch |
|
AU |
Fastway/ Auspost |
Arrive 9-15 days after despatch |
|
Other |
DHL international |
Arrive 8-15 days after despatch |
Shipping cost
|
Destination address |
First item |
Additional item |
|---|---|---|
|
US |
$4.99 |
$1.99 |
|
Other |
$6.99 |
$3.99 |
|
Free shipping on all oders over 3 items |
Return or Refund of Goods
Warranty and Returns at iRunShop
At iRunShop, we prioritize customer satisfaction above all else.
Our dedicated Quality Control and Quality Assurance Teams meticulously inspect your items before shipping to ensure product quality. However, we kindly ask that you carefully and accurately check your size before making a purchase. Refer to the size charts available on each product page for guidance.
Should you be dissatisfied with any of the items you've received, we stand ready to assist with a suitable solution. Whether it's a defective or damaged item, the wrong size, or an incorrect product, please contact us within 30 days of receiving the item. Our team is here to help, and we encourage you to reach out to us with any issues regarding your order.
30-Day Returns Warranty
You may contact us within 30 days of receipt if you encounter any problems with your purchase. We are committed to resolving any issues promptly, so don't hesitate to get in touch with us immediately!
Return Policy
Your purchase may qualify for a return under one or more of the following conditions:
- The printed image on the apparel, shoes is blurred or indistinct.
- The printed image is off-center on the shirt, shoes.
- You've received a package that does not match your order.
- The item is damaged upon delivery, showing signs of tearing or staining.
- The received product differs in size, color, or style from what was ordered.
- Any other mistakes that can be attributed to our error.
If the product you've received meets any of the criteria above, please reach out to us through email or our website, including pictures of the errors and your order number. We will process a refund or exchange once the issue is confirmed to be valid.
Refund Policy
If your item is eligible for a refund according to our RETURN POLICY, we will process the refund within 5 business days.
The refund will be credited to the same credit card or original method of payment that was used to place the order. Since the refund is a reversal of your payment, it will be returned in the same manner it was received. This process ensures the refund is both swift and secure.
Please be aware that shipping costs are non-refundable. Should you receive a refund, the cost of return shipping will be deducted from the total amount. This policy emphasizes our commitment to transparency and ensures that you know exactly what to expect when seeking a refund.
Late or Missing Refunds
If your refund has not yet appeared in your account, please follow these steps:
- Check Your Bank Account: Sometimes, refunds take a few days to process, so take a moment to review your bank account again.
- Contact Your Credit Card Company: If you still don't see the refund, reach out to your credit card company. Refunds can take some time to post officially.
- Speak with Your Bank: Occasionally, banks may require additional processing time before the refund appears in your account.
- Contact Us: If you have completed all of the above steps and still have not received your refund, please don't hesitate to contact us at [email protected]. We're here to assist you and ensure that your refund is processed promptly.
Exchanges
While all products undergo a thorough quality control check before reaching you, there might be unforeseen issues. If you experience any of the following problems upon opening the package, please document the issue by taking a picture and email us directly with your order number:
- Blurred or indistinct printed image.
- Off-center printed image on the shirt.
- Receipt of an incorrect package against the order.
- Delivery-related damage, such as tearing or staining.
- Discrepancies in size, color, or style compared to the order.
- Any other errors attributable to us.
- Once we verify the problem, we will promptly send you a replacement product.
NOTE: Please consult our Sizing Charts before making a purchase. If the item is manufactured according to your requested size, we cannot take responsibility for size-related issues. However, if we ship the wrong size in comparison to what was ordered, we will adhere to the exchange policy as outlined above.
FAQs
We typically process and ship orders within 1-5 business days. Shipping times depend on your location and shipping method chosen at checkout. Standard shipping usually takes 4-7 business days within the United States. For more information, please see our Shipping page
Yes, we do deliver on public holidays; however, please be aware that there might be slight delays in delivery times due to the holiday schedule. We appreciate your understanding and will do our best to get your order to you as quickly as possible. If you have any specific concerns or need further assistance, feel free to contact us. Happy shopping!
Our return policy permits returns within a 30-day window from the date of purchase. To qualify for a return, items must remain in their original condition and include all tags and labels. Unless the product is defective or the wrong item was sent, customers will bear the cost of return shipping. For a more detailed understanding of our return process, please refer to our Return Policy page.
You can contact us through our website’s Contact Us page, or by emailing us at [email protected]. We strive to respond to all inquiries within 24-48 hours.
If you provide us with a wrong address and the shipment has not been sent out please email us and we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
Yes, once your order has been shipped, we will send you an email with tracking information, or you can log in to your account to view the status of your order.
Or you can track your order here: https://irunshop.com/track-your-order/
